Error "Device not connected to USB 3.0"


After connection to PC an error Device not connected to USB 3.0 is shown.


You can solve this problem following this steps:

  1. Check if USB cable in working conditions (we guarantee the correct functioning of the genuine cables only).
  2. Check if USB port both of PC and device not broken.
  3. Try another USB 3.0 port on a computer.
  4. Try to connect a device to a different computer.
  5. Check this article, if you are using Intel H81/H87/Q87/Z87 motherboard.
  6. Check this article, if you are using AMD 500 series motherboards.
  7. If nothing helps — this may be a problem with the device. Send a request our technical support team.
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