How to use Regula remote help

Table of Contents

• Preparation
• Required Steps
• Result Verification
• Common Errors and Solutions

Summary

This guide explains how to use the Regula QuickSupport application to receive remote assistance from technical support. It ensures a secure connection and provides step-by-step instructions for initiating a remote support session.

Preparation

• A computer with internet access.
• Administrative privileges to run applications on your computer (if required by your operating system).
• An active request submitted to the Regula Support Team to confirm that remote access is suitable for resolving your issue.

Required Steps

1. Download and launch the Regula QuickSupport application: Download Regula QuickSupport.
2. If prompted by your operating system, grant permission to run the application.

   

3. Accept the terms of using TeamViewer by clicking Accept.

   

4. Provide your TeamViewer ID and password in the previously created support request.

   

5. Wait for further instructions from the technical support specialist.

Result Verification

To ensure the process was successful:

• Verify that the technical support specialist has established a connection to your computer.
• Follow any additional instructions provided by the support team to resolve your issue.

Common Errors and Solutions

• Error: "Access Denied" when running the application.
  • Ensure you have administrative privileges or adjust your system's security settings to allow the application to run.
• The support specialist cannot connect to your computer.
  • Double-check that you have provided the correct TeamViewer ID and password. Restart the application if necessary.