Green image during liveness check

Issue:

When running the liveness check, the camera displays a green image.green.png

Solution:

This issue occurs due to errors in the graphics card driver or hardware acceleration feature in the browser. To resolve this problem in Google Chrome and Chrome-based browsers, follow these steps:

  1. Open the browser settings and go to the System section.
    Sys ENG.png
  2. Disable hardware acceleration.HW ENG.png
  3. Relaunch browser.
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