Issue:
I have problems with Document reader camera (no image, glitches etc.) and need to send logs to support.
Solution:
Automatic
- To enable camera logs, run LogOn.reg from the archive
- To disable camera logs, run LogOff.reg from the archive
Manual
- If you cannot download the necessary files to the target PC, you can enable and disable logging manually.
To turn on
- Press WIN+R
- Enter REGEDIT
- Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RglCamera
- Click Logging and set it to 00000001
- Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RegulaReader
- Click Logging and set it to 00000001
- Go to HKEY_CURRENT_USER\SOFTWARE\Regula\Document Reader SDK
- Click LogToDebugView and set it to 00000001
To turn off
- Press WIN+R
- Enter REGEDIT
- Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RglCamera
- Click Logging and set it to 00000000
- Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RegulaReader
- Click Logging and set it to 00000000
- Go to HKEY_CURRENT_USER\SOFTWARE\Regula\Document Reader SDK
- Click LogToDebugView and set it to 00000000
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