Error "405 Method Not Allowed" occurs when performing the Liveness check.

Issue:

When using the Liveness check, I'm getting a 405 Method Not Allowed error.

Solution:

First of all, you need to check if all the settings are done correctly as described in our guide. Please make sure you follow all the installation and configuration steps consistently.

To confirm that you are indeed encountering this error, use the developer tools of your browser.

In Chrome, to open the developer tools, you need to press the key combination Ctrl+Shift+I (or Cmd+Shift+I on Mac). Then, in the opened developer tools window, navigate to the Network tab and make the request. The error code will be displayed next to the request name.

In Firefox, you can also open the developer tools by pressing the F12 key. Then, go to the Network tab and make the request that caused the error. The error code will be displayed in the Status column.

If you are confident that all the settings are correct, please contact our technical support specialists.