How to Submit a Code-Level Incident

If you encounter issues while implementing Regula's products or have questions about your code implementation, preparing a short example is very useful. Our Technical Support Team can help troubleshoot your code or investigate possible workarounds to fast-track your development.

Requirements

Read and follow the guides in the documentation.
Update to the latest stable version.
Search for your issue in existing GitHub issues to ensure it hasn't already been resolved.

Steps to Follow When Submitting an Incident

Provide a clear and detailed description with as much information as possible. Include steps you’ve taken to solve the issue and conditions we should consider (e.g., failing on specific hardware or OS versions).
Avoid using acronyms, jargon, or nonstandard abbreviations.
Include the following items:

Crash reports and logs related to your issue (if applicable).
Any console output containing errors or exceptions when building or running your app (if applicable).
Screenshots (if applicable).
A sample project with the minimum possible code required to reproduce the issue, attached to your submission.

Optimize your sample project before submission:

Remove GUI elements unrelated to the issue. If removing them resolves the issue, add one or two back until the issue reappears, then include only those elements.
Reduce arrays or tables to the minimum number of entries needed to reproduce the issue.
Remove third-party frameworks unless they are directly related to the issue. If removing them resolves the issue, add one or two back until the issue reappears, then include only those frameworks.

Verifying the Issue

After completing all steps and preparing your code example, test it to ensure the issue can still be reproduced.

Common Errors and Solutions

Ensure that your issue is not caused by outdated software or misconfiguration. Always use the latest stable or beta version when testing.

Can I Submit an Incident for Beta Versions?

Yes. First, test and confirm that the issue reproduces on the latest beta version. If it does, submit the results of your testing to us.