How to save logs for Information Reference Systems (IRS)?

All our IRS systems (Passport, Autodocs, Currency, Secure Documents Ultimate, Frontline Document System) have a built-in log-saving option.

To turn it on:

  1. Find the file nlog.config that's located under the following path by default:
Passport Autodocs Currency Secure Documents Ultimate Frontline Document System
C:\Program Files (x86)\Regula\Passport Data Service
  1. Right click on it.
  2. Select Open with.
  3. Chose Notepad or any other software you use to edit text files
  4. Find internalLogLevel= and set it ON.LOG_On.png
  5. You can enter custom folder and file name for saving your log, by imputing it after internalLogFile= parameter. The default path is C:\temp\nlog-internal.log. Make sure you keep log extension for file.LOG_File.png
  6. Save changes to nlog.config and close it. 
  7. Open the IRS application and repeat the sequence of actions causing the error.
  8. Close application.
  9. Send us the log file.
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