The device is not recognized or added as Unrecognized Device

This guide helps resolve issues where the Regula device is not detected or detected incorrectly.

Requirements

• A computer with Document Reader SDK installed.
• Internet access for driver and software updates.
• Administrator rights to modify BIOS and system settings.

Steps

1. Update Document Reader SDK

• Ensure you have the latest version of Document Reader SDK. Download the latest version.

2. Update Device Drivers

1. Open the Run dialog (Win + R).
2. Enter devmgmt.msc and press Enter.
3. Navigate to Other devices → Unknown device.
4. Select Update driver → Search automatically for drivers.

3. Update BIOS

1. Open Command Prompt (Win + R → CMD).
2. Run wmic bios get smbiosbiosversion to check the current BIOS version.
3. Download the latest BIOS version from the motherboard manufacturer’s official website.

4. Disable "Fast Startup" in Windows

1. Open Control Panel → Power Options.
2. Under System Settings, uncheck Turn on fast startup.

5. Disable Fast Boot in BIOS

1. Restart the computer and enter BIOS.
2. Go to Boot → Boot Configuration.
3. Uncheck Fast Boot.

6. Disable Portable Device Charging Mode

1. Enter BIOS.
2. Navigate to Devices → USB.
3. Set Portable device charging mode to Off.

Verification

• Restart the computer and ensure the Regula device is detected correctly.
• Test the device via the Document Reader application.

Common Errors

• Device not detected after driver update → Reinstall the driver manually.
• BIOS update failure → Follow the motherboard manufacturer’s instructions carefully.